HCHC Personal Information Privacy Policy

 

At Homeopathic Community Health Clinics, we are committed to protecting and respecting your privacy.
This Policy explains when, why and how we collect personal information about people who attend appointments with an HCHC practitioner in our Homeopathic Community Health Clinics. It also explains how we use that information and keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes.

Any questions regarding this Policy and our privacy practices can be sent by email to info@hchclinics.org or by writing to Homeopathic Community Health Clinics, Diptford, Totnes, TQ97NU. You can also telephone 07496 773267.

How do we collect information from you?

We obtain information about you when you complete a patient questionnaire prior to your first appointment.Personal information to aid in understanding your particular state of health and well being will also be taken during your appointments.

What type of information is collected from you?

The personal information we are likely to collect might include your health concerns, health history and possible contributing factors to your state of health and well being. It might also include details of other health professionals e.g. homeopath, doctor etc. you have seen or are seeing.How this personal information is held securely is explained below.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.

HCHC practitioners working within the Homeopathic Community Health Clinics may have access to a patient's personal information for the purposes of providing health services. This access is restricted to information that is necessary to deliver the service and we have contracts in place that require each practitioner to keep your information secure and used only for the delivery of the homeopathic health care service agreed. Students working within the Homeopathic Community Health Clinics may have limited access to a patient's personal information. We have contracts in place that require each student to maintain the confidentiality of any and all personal information to which they may have access as part of the HCHC training.

Third Party Service Providers working on our behalf

We will not release your information to third parties, such as doctors or other health professionals unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Your choices

We will not contact you for any purpose by email, phone or text message unless you have given your prior consent. You can change your contact preferences at any time by contacting us by email at info@hchclinics.org or by writing to Homeopathic Community Health Clinics, Diptford, Totnes, TQ97NU. You can also telephone 07496 773267.

How you can access and update your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email to info@hchclinics.org or by writing to Homeopathic Community Health Clinics, Diptford, Totnes, TQ97NU. You can also telephone 07496 773267.

How your information is kept secure

Security precautions are in place to protect the loss, misuse or alteration of your information.
When you give us personal information, we take steps to ensure that it’s treated securely. All paper copies are kept under lock and key. By law, we are required to keep all patient records for seven years. If they are no longer current, they are destroyed securely.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any email information you transmit to us, and you do so at your own risk.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in May 2018.