HCHC Website Privacy Policy

At Homeopathic Community Health Clinics, we are committed to protecting and respecting your privacy.
This Policy explains when and why and how we collect personal information about people who visit our website. It also explains how we use it and keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to info@hchclinics.org or by writing to Homeopathic Community Health Clinics, Diptford, Totnes, TQ97NU. You can also telephone 07496 773267.

How do we collect information from you?

We obtain information about you if you register for email contact on our website.

What type of information is collected from you?

The personal information we collect via our website is restricted to your name and email address.

How is your information used?

We may use your information to:

  • help us identify you

To maintain contact with you, for example, to:

  • notify you to confirm appointments;
  • provide customer care, including if you contact us with a query;
  • administer accounts, process payments and keep track of billing and payments;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • send you communications which you have requested.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf 

We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example sending you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. We will not release your information to third parties unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Your choices

You have a choice about whether or not you wish to receive information from us.
We will not contact you for marketing purposes by email, post, phone or text message unless you have given your prior consent. You can change your contact preferences at any time by contacting us at info@hchclinics.org or by writing to Homeopathic Community Health Clinics, Diptford, Totnes, TQ97NU. You can also telephone 07496 773267.

How you can access and update your information

The accuracy of your information is important to us and you should always update that information any time your circumstances change by contacting us at info@hchclinics.org or by writing to Homeopathic Community Health Clinics, Diptford, Totnes, TQ97NU. You can also telephone 07496 773267.

You have the right to ask for a copy of the information HCHC holds about you.
Security precautions are in place to protect the loss, misuse or alteration of your information.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you link to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Policy Review

We keep this Policy under regular review. This Policy was last updated in May 2018.